Add the following new sheets to the workbook you submitted for Part 1 of the semester project. Create a worksheet called I1 in which you create at least one confidence interval eac

Please provide a dialog of responses from Reception, National Relay Service and Customer – (who is deaf/hard of hearing)
Scenario: The receptionist receives a call from National Relay Service (NRS) who has Nathan on the phone with them. Nathan would like to double check the date and time of his next appointment with us and would like to know if he needs and pathology/blood tests completed prior to this upcoming appointment.
You will need to address the following with the patient and National Relay Service during the interaction:
Identify and clarify customer needs and expectations using active questioning and listening skills.
Provide information on products and/or services that meet customer’s needs and expectations, including priorities for service delivery.
Offer promotions or enhancements to customer service based on the customer’s needs and expectations.
Address customer needs.
Seek assistance from required individuals when you cannot address customer needs

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