Scenario
Your weekly conversation with your supervisor involves a new manager within your organization. He has been tasked with the formation and leadership of a team assigned to work on a critical project. Most members work remotely. Project success represents potential revenues in excess of five million dollars. The upfront investment in this project is significant, and the stakes are high, but if it works, the return on investment is worth the initial cost.
Leadership wants to ensure that the right people are working on this high-profile project, as many departments throughout the organization will be impacted by it. They have asked your supervisor to support the new manager as he builds the project team. Leadership is anticipating justification for team selection before proceeding.
I need 3 responses for these posts separately:
task:
Wearing the hat of the new manager tasked with forming this team, reflect on the recommendations of your peers. Outline additional insights you have gained about team building and group dynamics from their posts.
In what ways does their rationale make sense?
Recommend other factors that would strengthen their plan. Include your rationale.
How would you integrate their plan with yours to build a strong team?
POST1:
The purpose of a team in the workplace is to accomplish a business specific goal. While many factors go into what team make up, the ability to perform the required task must take priority. While certain personality traits may make a person easier to work with, the employee’s ability to perform the task or ability to learn the task should take precedence in team make up (Black & Bright, 2019). No one team member needs to have all the necessary skills required by the team though. That is why the next most important part of a team makeup is team diversity. Team diversity refers to both diversity in skill sets, backgrounds, and thought process. Having this level of diversity helps prevent group think and helps the team to come up with innovative solutions. Diverse teams have been proven to be more effective in both decision making and problem solving (Black & Bright, 2019). A team members attitude is the next most important quality to look for when creating a team. Attitudes are often contagious, and having a team member with a negative attitude can cause the entire team to shift from solution oriented to never working through problems.
Teams in the workplace today look much different than they did five years ago. This is largely due to remote work. Teams may be required to work together without ever meeting face to face. In order to better manage remote workers, the team’s manager must create 4n inclusive environment. Employees working in a supportive and inclusive remote environment have higher levels of engagement and motivation (Mutha & Srivastava, 2021). The way the team’s manager communicates plays a large role in developing this type of environment. Remote team members that perceive their communication with their leader as effective had higher amounts of trust in their leadership. This leads to higher levels of productivity in their organization (Newman, Ford, & Marshall, 2020).
POST2:
To build a successful team, there are many things to be taken into consideration. The Knowledge, skills, and abilities of each team member selected allow effective collaboration to accomplish the mission (Maduka et al., 2018). They must possess specific skills and training based on the critical project needs and be highly proficient. The team will have three main components in selecting the current members. Technical competence that has been validated and tested will ensure a higher probability of success; every angle of approach must be considered, understood, and conveyed professionally. Communication is critical in nearly every transaction; they must possess a high level of communication on all aspects of their job and be trusted to keep everyone updated on any issues or progress made. The chosen leader’s communication is vital to the team’s success (Newman et al., 2020). This is especially important because many workers on the team will be working from home and not in an office together. Attitude and interpersonal skills are the deal sealers in most cases. A positive mental attitude and professionalism in difficult situations that are high stakes show respect and authority intense moments. In “Assembling the Startup Team,” the author refers to the three Rs: relationships, roles, and rewards as being key elements that must be managed effectively to avoid problems in the long term (Black & Bright, 2019).
The project manager should clearly state the goals, deadlines, and performance expectations and offer rewards or incentives for milestone successes (Newman et al., 2020). Virtual platforms allow video conferencing; those platforms must be used to communicate effectively and see social cues that may be missed in translation through email or phone calls. Virtual teams can increase productivity by not traveling daily and allow for more effective work to get done without workplace distractions.
Currently, I oversee seven managers all across Ohio. My primary means of communication is through Microsoft Teams video conference. I do travel and have face-to-face communication as needed. Our success is based on trust, respect for one another, openly sharing ideas that better the team, and reinforcement of each individual’s hard work by praise and recognition.
POST3:
When building a team, the three most important factors are the members’ competence and skills in their capabilities, a shared mission or goals, and mutual accountability. Regardless of how well the team works together and the willingness to assist one another to accomplish their goal, it will be fruitless if no one knows how to do the job. Every great team needs direction and a reason to work together; that direction should provide and create purpose. When the team is working towards a mutual goal, they can overcome differences and challenges that working with others presents. Finally, “accountability arises from and reinforces the time, energy, and action invested in figuring out what the team is trying to accomplish and how best to get it done” (Katzenbach & Smith, 2015). No one enjoys carrying the team for a free ride. There will be aspects where one person may know more and do slightly more because of that experience and talent; nevertheless, there ought to be a means to hold everyone accountable to ensure equitable effort. A community standard should be established and agreed upon for anyone who might be slacking. This team will be highly successful when the right individuals with the knowledge and means combine efforts toward a shared mission with well-communicated expectations.
Getting individuals to work as a team is a challenge in itself. However, when you add the additional obstacle of being physically distanced, working together in a virtual setting presents challenges. This is not to say virtual teams cannot be successful; all that it implies are different parameters that must be instilled and established. One best practice a virtual team leader must master is refined communication; as physical barriers exist, frequent communication to build team cohesion is necessary. “Effective leader communication defines leaders’ expectations for how assigned tasks should be completed, which also serves as a substitute for direct supervision” (Newman & Marshall, 2020). “The use of one-to-one performance coaching and evaluations are fundamental for making any team work” (Watkins, 2021). Leading a virtual team is unique back very practical today; one of the keys to success is using great collaborative software or programs such as Microsoft Teams.
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