Think of a time when you were in conflict with another person at work and your emotions escalated. What happened? What emotions were involved? How did they impact your behaviour? Was your reaction based on long-standing patterns of behaviour which are continuing because you have never questioned? If faced with the same situation again, what might you do differently to manage your emotions?
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Your report should include three sections: “what happened?” – a simple description of what happened,
“so what?” – a key insight that you had/learned,
and “what next?” – implications that this insight has for how you should negotiate certain situations in the future, where you want to gain more skills, or any new insight that will inform your work as a negotiator.
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