Please provide a dialog of responses from Reception and Customer
Customer: New patient wanting to book in to see an endocrinologist for his diabetes, but unfortunately is unable to been seen until end of April 2023. This makes the new patient angry with reception staff due to the long wait time.
You will need to address the following with the patient during the interaction:
Identify and clarify customer needs and expectations using active questioning and listening skills.
Provide information on products and/or services that meet customer’s needs and expectations, including priorities for service delivery.
Offer promotions or enhancements to customer service based on the customer’s needs and expectations.
Address customer needs.
Seek assistance from required individuals when you cannot address customer needs
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